Contact Us

For faster service, please include your order number in all correspondence.

Email to Customer Service is the best way to contact us. Our customer service folks (mostly family and extended family) frequently work emails after hours and on weekends. Be sure to include your order#.

We also welcome your telephone calls. Our number is (501) 821-4050. If we are unable to answer, please leave a detailed message, including order# and telephone number where you can be reached. We WILL return your call as soon as possible; we have a person whose only job is to receive and return phone calls.

Returns. If you have items you need to return or exchange, please see our Return Policy.

If there is a problem with your order, please send an Email to Customer Service describing the problem. Include the original order number in all correspondence. We will do whatever we can to resolve it promptly and fairly. Be sure to read our Return Policy.

Canadian and other international customers: We do not collect VAT or other import taxes. If your country levies VAT or other import taxes, it is NOT included in our charges. You are responsible for any import taxes, typically collected on delivery, levied by your government.

CLA Grills & Service - Returns
26815 Kanis Road
Little Rock, Arkansas, 72223
Telephone: (501) 821-4050
Fax: (501) 821-3978

Normal business hours:
Our "official" business hours are Monday thru Friday 9:00am to 5:00pm CST. These are our regular business hours but, being a family business, we are typically here beyond these hours. We frequently process orders on holidays, weekends, and at all hours of the night.

Our store is not open to the general public as all of our orders are processed online through our website.